ORDERING & DOWNLOAD INFORMATION

Hello and welcome to So Sweet DIY! We hope you find this information helpful for ordering and downloading our digital products. For further information, please check out our FAQ page, Digital Downloads Terms of Use and Printing Information guide.

  • DIGITAL PRODUCTS: Our digital products are non-editable PDF downloadable files. No printed products or physical items of any kind will be shipped to you. Any additional craft materials, party supplies or styling props as shown in the product photos are for the sole purpose of inspiration and creative use of our products and are NOT included with this purchase. You are responsible for purchasing these additional supplies.
  • SALES & REFUNDS POLICY: All sales are final. Due to the immediate access and intangible nature of PDF downloads, no refunds, returns, cancellations or exchanges can be made on our digital products. However, please contact us if you have any questions or require additional assistance. We are more than happy to help!
  • COPYRIGHT: Our digital products are copyright protected and are for YOUR PERSONAL, NON-COMMERCIAL USE ONLY subject to our Digital Downloads Terms of Use. All rights are retained by So Sweet DIY. By purchasing and downloading our products you are agreeing to these terms, policies and copyright restrictions.
  • FILE FORMATS: Our digital products are available in 8.5” X 11” PDF format only. We do not offer additional file formats such as JPEG, EPS, etc.
  • WHAT YOU’LL NEED: You will require the basic equipment and supplies for downloading, viewing and printing the files including a *computer, color inkjet printer, FREE Adobe Reader software (to open, view and print the PDF files - see details below), premium bright white cardstock and multipurpose paper (see Printing Information guide for paper selection tips), scissors and a variety of adhesives (for those products requiring cutting and assembly). Additional materials required (and optional trims) are listed in the downloadable Materials & Instructions Guide included with each Printable Party Kit purchase.

*Note: In some instances, there may be technical issues with link downloads when using mobile devices. For that reason, we recommend downloading the PDF files from a desktop or laptop computer.

  • OPENING & PRINTING PDF FILES: To open, view and print the files, you will need a PDF reader installed on your computer. We recommend using the FREE Adobe Reader software. If you do not have Adobe Reader installed on your computer, it can be downloaded for FREE at http://get.adobe.com/reader or adobe.com/reader. Our digital products are designed for home printing using a color inkjet printer. You may also use the services of your local print/copy shop as long as the printed copies are for your personal, non-commercial use only subject to our Digital Downloads Terms of Use. Most professional printing services accept (and many prefer) files in PDF format. However, please note that we are unable to make changes to the PDF files or offer the files in additional formats (eg. JPEG or EPS) should your printer request different specifications. Please refer to our Printing Information guide for additional printing and paper selection tips.
  • DOWNLOAD INSTRUCTIONS: After payment is complete, you will receive two emails. The first email will confirm your order. You will then receive a second email with a link to download your printable files. (Note: As mentioned above, we recommend downloading the PDF files from a desktop or laptop computer due to potential technical issues that may arise with link downloads when using mobile devices). Click on “Download Now” to the desired location that you want to save the file to (in most cases, the computer will automatically save the file into your Downloads folder). The PDF files will be sent in a compressed ZIP file. It’s super easy to unzip the file. On a Mac, just double-click the ZIP file. Then double-click the folder and/or files to open. On Windows/PC, double-click or right-click on the ZIP file and select “Extract All”.

IMPORTANT NOTE: We currently have a maximum download limit of 5 for each digital product order.

  • PRINTED ITEMS/COLOR VARIATIONS: To ensure the best possible print quality, the printable Project Sheets are provided in high resolution (300 DPI) digital PDF format. However, due to the vast differences in printer, screen and digital photo technologies, So Sweet DIY cannot guarantee the color accuracy and/or print quality of the Products. There are many additional factors that contribute to these color variations and the quality of your printed items including monitor and printer calibration, printer settings and paper selection. So Sweet DIY is unable to calibrate or change colors in the designs of the Products to match specific printing requirements. Product images will typically appear brighter and more vibrant on screens than in print so please be aware that color variations across different devices can be expected.
  • TECHNICAL SUPPORT: Technical support is not included with the purchase of our digital products once the PDF files have been downloaded. You are responsible for ensuring that you can open, view and print these files. Due to the vast differences in printer technologies, we are unable to provide support for any specific printing issues that may arise. Please refer to your printer instruction manual/user guide or visit your printer manufacturer’s website for further assistance.
  • IMPORTANT SAFETY NOTICE: All products require the direct guidance and supervision of an adult at all times. Adults should be responsible for all cutting and the handling of any tools or materials that may pose a safety hazard to young children. The product materials/resources may list small parts for the purpose of decorating and embellishing the projects. You are responsible for ensuring that these small parts are not used if they may present a potential choking hazard and/or other safety risk to infants and young children. Please refer to our Digital Downloads Terms of Use to view our full Safety Disclaimer and Limitation of Liability.